Patient Portal & Mobile App – Frequently Asked Questions

Navigating your healthcare should be easy, and our Patient Connection portal and TRA Mobile App are here to help you schedule appointments quickly and conveniently. However, we understand that technical issues or scheduling challenges can sometimes arise. This FAQ provides answers to common questions about our online scheduling system, so you can get the care you need with minimal hassle. If you don’t find the solution you’re looking for, our team is always happy to assist you—just contact us!

Q: How do I access the Patient Connection portal?

A: For existing patients, you can register for an account using your mobile number, which serves as your username. You’ll be able to create a password and reset it if needed. Please note that a phone number can only be registered to one patient account.

For new patients, once we receive an order from your referring provider, you will receive an automated phone call or text message notifying you that it’s time to schedule your appointment. You can access Patient Connection securely using a passwordless login method. You’ll have the option to schedule through Patient Connection, the Mobile App, or by calling our scheduling team.

Whether you’re a new or existing patient, you will need to enter your name, date of birth, mobile number, and email address to log in.

Q: I’m having trouble logging in or setting up my account. How can I fix this?

A: If you’re experiencing login issues, try resetting your password or using a different browser. If you still need assistance, contact us, and we’ll ensure your appointment is scheduled.

Q: I’m not sure which procedure to select when booking. What should I do?

A: Did you receive a text from us that your provider sent us an imaging referral? Log in and schedule based on your provider’s order in the Schedule Now tab. No order but need to schedule a Screening Mammogram, X-ray, Ultrasound or DEXA? No problem. Click “Schedule an Appointment” to get started.

Q: How can I find available appointment times online?

A: If you don’t see available appointment times, they may already be booked or there may be a temporary system delay. Try refreshing the page or selecting a different location. If you still don’t see openings, call our office, and we’ll be happy to assist you in scheduling.

Q: Why do appointment availabilities change?

A: Cancellations can free up previously unavailable dates and times. If you’re looking for an earlier appointment, check back later or give us a call—we may be able to find a sooner opening for you.

Q: Can I get an earlier appointment if the online system shows long wait times?

A: Yes! If you’re seeing long wait times online, call us. We frequently have cancellations and may be able to get you in sooner.

Q: Can I edit or cancel my appointment online?

A: Currently, you can cancel appointments online but cannot make edits. If you need to reschedule or modify your appointment, call us, and we’ll take care of it for you.

Q: I only see one location in the scheduler, but I know there are more. How do I find them?

A: If you don’t see all locations listed, try selecting “All Locations” to view additional options. If a specific location isn’t appearing, it may be fully booked at this time. Feel free to call us, and we’ll help find the best available appointment for you.

Q: I received an error message or couldn’t proceed past location selection. What should I do?

A: If you’re having trouble moving forward in the scheduler, try refreshing the page or clearing your browser’s cache. If the issue continues, call our office, and we’ll assist you with scheduling your appointment.

Q: Why do I need to verify my insurance and provide referrals before scheduling?

A: Our system requires insurance and referral verification to ensure your appointment runs smoothly. Our technologists need to ensure that they scanning the correct body part being ordered by your provider, and having your insurance allows us to get any authorization we may need for your appointment to avoid any billing issues.

Q: The website was down and I couldn’t schedule online. What now?

A: If the website is down or experiencing technical issues, please reach out to us via phone or email, and we’ll be happy to assist you in scheduling your appointment as quickly as possible.

Q: Can I schedule by phone instead of using the online system?

A: Of course! If online scheduling isn’t your preference, simply give us a call, and our team will gladly assist you in booking your appointment.

Q: I don’t want to use the online scheduler anymore. Can I still book an appointment?

A: Absolutely! If online scheduling is not working for you, just call us, and we’ll assist you with booking an appointment over the phone.