Patient Portal – Frequently Asked Questions
Navigating your healthcare should be easy, and our Patient Connection portal is here to help you schedule appointments quickly and conveniently. However, we understand that technical issues or scheduling challenges can sometimes arise. This FAQ provides answers to common questions about our online scheduling system, so you can get the care you need with minimal hassle. If you don’t find the solution you’re looking for, our team is always happy to assist you—just contact us!
Q: How do I access the Patient Connection portal?
A: If you’ve visited one of our TRA or DINW locations or your provider has sent an order, you may receive a text or phone call notifying you that it’s time to schedule your appointment.
To log in securely:
- Use our passwordless login by entering your name, date of birth, and mobile number.
- Or, register an account with your mobile number as your username. This allows you to create and reset a password if needed. Note: A phone number can only be linked to one patient account.
- If you already have our Mobile App, you can log in using the same credentials.
Q: How can I find available appointment times?
A: If you don’t see available times, they may already be booked. Try adjusting your filter start date for more options. If you still don’t see openings, give us a call—we’ll be happy to assist you!
Q: I’m not sure which procedure to select when booking. What should I do?
A: No problem! Call us, and we’ll help you choose the correct procedure. If your provider has already sent an order, simply select “Schedule Now”—the correct exam will be preselected for you.
Q: I’m having trouble logging in or setting up my account. How can I fix this?
A: If you’ve registered but can’t log in:
- Try resetting your password.
- Contact us to verify that your information is up to date in our system.
- Use our passwordless login through the Patient Connection web browser, which is mobile-friendly.
Q: Can I edit or cancel my appointment online?
A: Currently, you can cancel your appointment online but you cannot make edits. To reschedule or make changes, please call us—we’ll be happy to help! Editing features are coming soon!
Q: Can I schedule by phone instead of online?
A: Absolutely! If you prefer to book over the phone, give us a call, and our team will assist you.
Q: Can I see my exam results?
A: Yes! Once a radiologist finalizes your report, your Imaging Results will be available in the portal.
Q: I forgot my appointment prep. Where can I find this information?
A: Log in and go to Appointment Details to view your prep instructions.
Q: How can I pay my bill?
A: Follow these steps:
- Click on Billing in the portal to view your insurance details and upload insurance cards.
- To make a payment, select Bill Pay Portal to access our billing website.